Customer service

Our customer is our first priority.

We understand that you have a choice when it comes to fueling your vehicle. That’s why we make it our goal to ensure you enjoy a positive experience and excellent customer service every time you fill with Propel.

For us, that means offering a quick and intuitive experience at the pump; delivering respectful and responsive customer service, both remotely and on the ground; and resolving questions or conflicts in a friendly and efficient manner. Thanks to all our customers and partners for choosing renewable fuels and continuing to support our strides to fuel American progress.

If you would like to share your fueling experience with us, please use the Submit Feedback button below.

Submit Feedback

Contact Us

For your convenience, you may reach out to us using the contact information below, or you may complete the form to the right, and we’ll be in touch as soon as possible.

Propel Fuels Headquarters

690 Broadway Street
Redwood City, CA 94063
Phone: 650-241-7800
Fax: 650-241-7801

Propel Customer Service
Phone: 800-871-0773
Fax: 650-241-7801
Email: .(JavaScript must be enabled to view this email address)

Fleet Services
Phone: 650-241-7892
Fax: 650-241-7802
Email: .(JavaScript must be enabled to view this email address)

Real Estate Services
Phone: 650-241-7888
Fax: 650-241-7802
Email: .(JavaScript must be enabled to view this email address)

Submit Feedback about your Propel Experience

Your feedback is essential and empowers us to improve your experience with Propel. Tell us about your experience, and share your personal Propel story.

Submit Feedback

NEW! Request a Receipt

Do you require a receipt for a past Propel transaction? Click the button below to be taken to our short Receipt Request form. We’ll do our best to provide documentation of your purchase within one business day.

Request Receipt

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Customer Service